Privacy policy – Botería Negreiros

1. General information of the responsible of the treatment

This Privacy Policy describes how Botería Negreiros collects, uses, stores, protects and shares the personal data of users who interact with the platform boterianegreiros.com (hereinafter "the Site"), or to contact us through our customer service channels.

Company name: Botería Negreiros
RUC: [to be completed]
Tax address: Street The Houses 041, San Isidro 15046 Lima, Peru
E-mail: info@boterianegreiros.com
WhatsApp: +51 967 218 853
Web site: https://www.boterianegreiros.com/

Hereinafter, "Botería Negreiros," "the Company" or "we".

Botería Negreiros acts as responsible for the treatment the personal data collected, in terms of the Law No. 29733 — Law on the Protection of Personal Data, its Regulations, and the provisions of the National Authority for the Protection of Personal Data in Peru.

2. Purpose and scope

This Policy applies to:

All users to navigate, register or make purchases on the Site.
People who contact Botería Negreiros by WhatsApp, email, web forms or social networks for queries, orders, made to measure, attention to after-sales service or hand-wound.
Customers who attend our physical store located in the Street The Houses 041, San Isidro, when their data are recorded for the purposes of billing, custom orders or subsequent communications.

The use of the Website and the sending of personal data to Botería Negreiros imply acceptance of this Privacy Policy. If the user does not agree with the terms described herein, you should not provide your personal data.

3. Personal data we collect

Botería Negreiros collects only the personal information necessary for the purposes described in section 4. These data can be provided directly by the user, or collected automatically through the Site.

3.1. Data provided by the user

Identification data and contact: name, surname, identity document (ID card, card, alien resident card or passport), date of birth and (when applicable), email address, phone number / WhatsApp.
Billing information: razón social RUC (for proof with RUC), tax address.
Shipping information: delivery address, district, province, county, country, references to the home.
Payment details: card payments are processed directly by the payment gateways are certified under the standard PCI-DSS. Botería Negreiros not stored the full number of the credit card, CVV, or expiration date; only receives confirmation of the operation, and limited data such as the last four digits, and the brand of the card, with the purpose of traceability of the order.
Account details: email and encrypted password, order history, addresses saved, preferences.
Data specific to orders as: measures of distance (length, width, instep, contour of the ankle or the cane, depending on the model), and sizes of footwear usual preferences of shape, materials, colors, soles and details of the custom order. In some cases, photographs of the foot or the footwear of reference sent voluntarily by the client by WhatsApp or email for purposes of technical support and order processing.
Data for the service of winding: information about the pair to intervene, photographs of the footwear and data of contact for coordination of delivery and pick up.
Content of communications: messages sent through the Website, WhatsApp, email or social networks, as well as recordings of phone calls where this is previously informed the customer.

3.2. Automatically collected data

When the user browses on the Site, we automatically collect the following technical data:

IP address.
Type of device, operating system and browser.
Language and time zone.
Pages visited, browsing time, products viewed, items added to your shopping cart.
Origin of the traffic (search engine, social network, direct link).
Cookies and similar identifiers (see section 11).

3.3. Data that we do not collect

Botería Negreiros do not request sensitive data (racial or ethnic origin, political ideology, religious beliefs, health information, sexual orientation, or other legally protected by the Law No. 29733). Please refrain from sending this type of information for any channel; in case of receipt of inadvertently, will be deleted.

4. Purposes of the treatment

The personal data collected are used exclusively for the following purposes:

4.1. Purposes necessary for the business relationship

Manage the registration and the account of the user on the Site.
Process, prepare and deliver the orders placed, including the coordination of orders and custom service lift.
Issue payment vouchers (tickets, invoices) and to comply with the obligations tax, accounting and regulatory applicable.
Coordinate with the business of shipping and delivery of products.
To provide customer care, support, order tracking, and claims management.
Respond to requests for warranty, changes, and refunds subject to the Terms and Conditions.

4.2. Purposes related to the operation of the Site

To maintain the security of the Site, prevent fraud, misuse, or unauthorized access.
To elaborate statistics of use aggregated and are not identifiable to improve the user experience.

4.3. Purposes are optional (prior express written consent)

The sending of commercial communications, new collection, promotions, and content of interest via e-mail, WhatsApp or social networks.
Carry out satisfaction surveys and market studies.
Share customer content in our social networks (for example, photographs of footwear in-use), only when the user has expressly authorized this use.

The user may at any time, withdraw the consent for the purposes optional, without affecting the execution of your orders or the business relationship has already begun.

5. Legal basis for the processing

The processing of personal data is based on:

Consent of the holder, given free, prior, express and informadamente when you register on the Site, make a purchase or mark the corresponding boxes.
Execution of a contractual relationship between Botería Negreiros and the client, to process your order, to prepare the shoes and make the delivery.
Compliance with legal obligations. in matters of taxation, accounting and consumer protection.
Legitimate interest to prevent fraud, and to ensure the security of the Website and to make internal improvements.

6. Sharing with third parties

Botería Negreiros do not sell, trade, or rent the personal data of its users. However, in order to comply with the purposes described above, the data may be shared with the following types of third parties, always under strict confidentiality agreements and data protection:

Payment gateways (for example, providers who are certified PCI-DSS and digital wallets as Yape or Drip) to process payments.
Business of shipping and transport (couriers, national and, where applicable, agency for international shipping) for the delivery of the orders.
Technology services providers (hosting, email, customer care, e-commerce platform, analysis tools) that act as managers of the treatment for the account of Botería Negreiros.
Accountants and legal advisors in the framework of the administrative management, tax and legal Company.
Competent authoritieswhen there is a legal obligation, requirement of a court or administrative authority of peru.

7. International transfer of data

Some of the service providers used by Botería Negreiros can be found outside of the peruvian territory (for example, hosting providers, mail platforms or tools of analysis with servers in foreign countries). In these cases, the international transfer of data is done in compliance with the provisions of Law No. 29733, and its Regulations, and only when the country, or provider of the destination offers adequate guarantees of protection of personal data.

8. Storage and conservation period

The personal data will be kept for the time strictly necessary to fulfill the purposes described and applicable legal obligations:

Purchases details and orders: during the period of time required by the tax legislation peruvian (minimum 5 years).
Data of the user account: as long as the account remains active. The user may request its deletion at any time.
Data of commercial communications: until the user withdraws his consent.
Measures and patterns of orders as: by default it is retained to facilitate future orders of the same client, unless the owner specifically requests its removal.
Technical data and navigation: for limited periods linked to security purposes and statistical.

After expiry of the applicable time limit, the data are deleted or anonymised safely.

9. Security measures

Botería Negreiros adopts the technical, organizational and legal safeguards to protect personal data against loss, misuse, unauthorized access, alteration or disclosure. Among other:

Use of encrypted connections (HTTPS/TLS) on the Site.
Payment gateways certified under the PCI-DSS.
Controls access to the databases.
Storage of user passwords in encrypted format.
Internal policies of confidentiality and staff training.

No security measure is foolproof; however, Botería Negreiros is committed to serve timely notice of any incident and to notify the holders and the competent authority when appropriate.

10. Rights of the holder (ARCO rights)

As the holder of the personal data, the user has the right to:

Access: know what personal data is Botería Negreiros on him.
Rectification: to request the correction of inaccurate or incomplete data.
Cancellation (deletion): request removal of your data when no longer needed or when you withdraw your consent, except legal obligations that require conservation.
Opposition: object to the processing of your data for specific purposes, especially for business communications.
Revocation of consent given at any time, without retroactive effects.
Information on transfers to a third party or abroad.

How to exercise your rights

The user may exercise their rights at any time by sending a request to info@boterianegreiros.com, indicating:

Full name and number of the identity document.
Right you want to exercise and specific description of your request.
Copy of a document proving your identity (to verify ownership).
Address or means for receiving the response.

Botería Negreiros respond to the request within the time limits established by Law No. 29733, and its Regulations.

In case you consider that your application has not been satisfactorily addressed, the holder has the right to file a claim with the National authority for the Protection of Personal Data the Ministry of Justice and Human Rights of Peru.

11. Cookies and similar technologies

This Website uses cookies and similar technologies for its correct functioning, to remember user preferences and to analyze the use of the platform. The cookies can be classified in:

Strictly necessary Cookies: allow for essential functions such as the management of the shopping cart and login.
Preference Cookies: save settings such as language, or region.
Analytical Cookies: collect aggregate statistical information about the Site use (for example, by using web analytic tools).
Marketing Cookies: when the user authorizes it, allow the display of advertising content custom on other platforms.

The user can configure your browser to accept, reject or delete cookies. Disabling certain cookies may affect the correct operation of the Site.

12. Underage

The Site and the services Botería Negreiros are directed solely to persons of legal age (18 years or older). Not collected intentionally data of minors. If a parent or guardian discovers that a minor has provided personal data without authorization, you may contact us at info@boterianegreiros.com for immediate deletion.

13. Links to third party sites

The Site may contain links to third-party websites (for example, social networks, payment gateways or media). Botería Negreiros is not responsible for the privacy practices of those sites. We recommend you review their policies before you provide any personal data.

14. Changes to this Policy

Botería Negreiros reserves the right to modify, update or supplement this Privacy Policy at any time in order to reflect changes in regulations, operating or its services. The amendments shall enter into force from their publication on the Site, and will notify registered users by email or via a prominent notice on the platform. The user is encouraged to periodically review this document.

15. Contact

For any query, request or claim related to this Privacy Policy or the processing of your personal data, you can contact us through:

Company name: Botería Negreiros
Address Street The Houses 041, San Isidro, Lima, Peru
E-mail: info@boterianegreiros.com
WhatsApp: +51 967 218 853
Hours of operation: Monday to Saturday from 10:30 to.m. 1:30 p. m. and 3:30 p. m. to 8:00 p. m. (we are closed on Sunday and public holidays).

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