{"id":7606,"date":"2026-07-01T05:00:01","date_gmt":"2026-07-01T03:00:01","guid":{"rendered":"https:\/\/www.boterianegreiros.com\/?page_id=7606"},"modified":"2026-07-01T05:10:40","modified_gmt":"2026-07-01T03:10:40","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/www.boterianegreiros.com\/en\/libro-de-reclamaciones\/","title":{"rendered":"Complaints book"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7606\" class=\"elementor elementor-7606\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da5206b e-con e-atomic-element e-flexbox-base e-e445da9\" data-id=\"da5206b\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"da5206b\">\n    \t\t<div class=\"elementor-element elementor-element-6f09770 elementor-widget elementor-widget-shortcode\" data-id=\"6f09770\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<section class=\"mlr-libro\" aria-labelledby=\"mlr-form-title\">\n\t\t\t<div class=\"mlr-libro__inner\">\n\n\t\t\t\t<header class=\"mlr-libro__head\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"mlr-libro__eyebrow\">Ley N.\u00b0 29571 \u00b7 D.S. N.\u00b0 011-2011-PCM<\/span>\n\t\t\t\t\t\n\t\t\t\t\t<h2 class=\"mlr-libro__title\" id=\"mlr-form-title\">Complaints book<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"mlr-libro__lead\">We provide this virtual complaints log for you to register any complaints or claims regarding our products and services.<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"mlr-libro__empresa\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span><strong>Company name:<\/strong> BOTER\u00cdA NEGREIROS<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span><strong>RUC:<\/strong> 20600729277<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span><strong>Address<\/strong> Street The Houses 041, San Isidro, Lima, Peru<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span><strong>Phone:<\/strong> +51 967 218 853<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span><strong>Mail:<\/strong> info@boterianegreiros.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/header>\n\n\t\t\t\t\t\t\t\t\t<div class=\"mlr-aviso\" role=\"note\">\n\t\t\t\t\t\t<span class=\"mlr-aviso__icon\" aria-hidden=\"true\">\u2696<\/span>\n\t\t\t\t\t\t<div class=\"mlr-aviso__text\">\n\t\t\t\t\t\t\t<strong>Complaints Book Notice<\/strong>\n\t\t\t\t\t\t\t<p>In accordance with the Consumer Protection and Defense Code (Law No. 29571) and its implementing regulations (Supreme Decree No. 011-2011-PCM), this establishment makes a Complaints Book available to consumers. Your claim or complaint will be addressed within a maximum period of 30 calendar days.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<form class=\"mlr-form\" novalidate action=\"\">\n\n\t\t\t\t\t<!-- ============ SECCI\u00d3N 1: CONSUMIDOR ============ -->\n\t\t\t\t\t<fieldset class=\"mlr-section\">\n\t\t\t\t\t\t<legend class=\"mlr-section__title\">\n\t\t\t\t\t\t\t<span class=\"mlr-section__num\">1<\/span>\n\t\t\t\t\t\t\t1. Consumer identification\t\t\t\t\t\t<\/legend>\n\n\t\t\t\t\t\t<div class=\"mlr-grid\">\n\t\t\t\t\t\t\t<div class=\"mlr-field mlr-field--full\">\n\t\t\t\t\t\t\t\t<label class=\"mlr-label\" for=\"mlr-nombre\">Nombres y apellidos completos <span class=\"mlr-req\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t<input class=\"mlr-input\" type=\"text\" id=\"mlr-nombre\" name=\"nombre\" autocomplete=\"name\" required maxlength=\"150\" placeholder=\"Ej. Mar\u00eda Fern\u00e1ndez Garc\u00eda\">\n\t\t\t\t\t\t\t\t<span class=\"mlr-error\" data-error-for=\"nombre\"><\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"mlr-field\">\n\t\t\t\t\t\t\t\t<label class=\"mlr-label\" for=\"mlr-tipo-doc\">Document type <span class=\"mlr-req\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t<div class=\"mlr-select\">\n\t\t\t\t\t\t\t\t\t<select id=\"mlr-tipo-doc\" name=\"tipo_documento\" required>\n\t\t\t\t\t\t\t\t\t\t<option value=\"DNI\" selected>DNI<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"CE\">Carn\u00e9 de extranjer\u00eda<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"Pasaporte\">Pasaporte<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"RUC\">RUC<\/option>\n\t\t\t\t\t\t\t\t\t<\/select>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"mlr-field\">\n\t\t\t\t\t\t\t\t<label class=\"mlr-label\" for=\"mlr-documento\">Document number <span class=\"mlr-req\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t<input class=\"mlr-input\" type=\"text\" id=\"mlr-documento\" name=\"documento\" required maxlength=\"30\" placeholder=\"Ej. 12345678\" inputmode=\"numeric\">\n\t\t\t\t\t\t\t\t<span class=\"mlr-error\" data-error-for=\"documento\"><\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"mlr-field\">\n\t\t\t\t\t\t\t\t<label class=\"mlr-label\" for=\"mlr-telefono\">Phone: <span class=\"mlr-req\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t<input class=\"mlr-input\" type=\"tel\" id=\"mlr-telefono\" name=\"telefono\" autocomplete=\"tel\" required maxlength=\"60\" placeholder=\"+51 9XX XXX XXX\">\n\t\t\t\t\t\t\t\t<span class=\"mlr-error\" data-error-for=\"telefono\"><\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"mlr-field\">\n\t\t\t\t\t\t\t\t<label class=\"mlr-label\" for=\"mlr-email\">Email <span class=\"mlr-req\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t<input class=\"mlr-input\" type=\"email\" id=\"mlr-email\" name=\"email\" autocomplete=\"email\" required maxlength=\"190\" placeholder=\"youremail@example.com\">\n\t\t\t\t\t\t\t\t<span class=\"mlr-error\" data-error-for=\"email\"><\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"mlr-field mlr-field--full\">\n\t\t\t\t\t\t\t\t<label class=\"mlr-label\" for=\"mlr-direccion\">Address <span class=\"mlr-req\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t<input class=\"mlr-input\" type=\"text\" id=\"mlr-direccion\" name=\"direccion\" autocomplete=\"street-address\" required maxlength=\"255\" placeholder=\"Street, number, district, province\">\n\t\t\t\t\t\t\t\t<span class=\"mlr-error\" data-error-for=\"direccion\"><\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mlr-field mlr-field--full\">\n\t\t\t\t\t\t\t\t\t<label class=\"mlr-check\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"checkbox\" name=\"es_menor\" id=\"mlr-es-menor\" value=\"1\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlr-check__box\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlr-check__text\">I am a minor.<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div class=\"mlr-field mlr-tutor\" hidden>\n\t\t\t\t\t\t\t\t\t<label class=\"mlr-label\" for=\"mlr-tutor-nombre\">Name of father, mother, or guardian <span class=\"mlr-req\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t\t<input class=\"mlr-input\" type=\"text\" id=\"mlr-tutor-nombre\" name=\"tutor_nombre\" maxlength=\"150\">\n\t\t\t\t\t\t\t\t\t<span class=\"mlr-error\" data-error-for=\"tutor_nombre\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div class=\"mlr-field mlr-tutor\" hidden>\n\t\t\t\t\t\t\t\t\t<label class=\"mlr-label\" for=\"mlr-tutor-doc\">ID card of the father, mother, or guardian <span class=\"mlr-req\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t\t<input class=\"mlr-input\" type=\"text\" id=\"mlr-tutor-doc\" name=\"tutor_documento\" maxlength=\"30\" inputmode=\"numeric\">\n\t\t\t\t\t\t\t\t\t<span class=\"mlr-error\" data-error-for=\"tutor_documento\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/fieldset>\n\n\t\t\t\t\t<!-- ============ SECCI\u00d3N 2: BIEN ============ -->\n\t\t\t\t\t<fieldset class=\"mlr-section\">\n\t\t\t\t\t\t<legend class=\"mlr-section__title\">\n\t\t\t\t\t\t\t<span class=\"mlr-section__num\">2<\/span>\n\t\t\t\t\t\t\t2. Identification of the product or service\t\t\t\t\t\t<\/legend>\n\n\t\t\t\t\t\t<div class=\"mlr-grid\">\n\t\t\t\t\t\t\t<div class=\"mlr-field mlr-field--full\">\n\t\t\t\t\t\t\t\t<span class=\"mlr-label\">Tipo <span class=\"mlr-req\">*<\/span><\/span>\n\t\t\t\t\t\t\t\t<div class=\"mlr-radio-group\">\n\t\t\t\t\t\t\t\t\t<label class=\"mlr-radio\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"tipo_bien\" value=\"Producto\" required>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlr-radio__box\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span>Product<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<label class=\"mlr-radio\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"tipo_bien\" value=\"Servicio\" required>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlr-radio__box\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span>Service<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<span class=\"mlr-error\" data-error-for=\"tipo_bien\"><\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"mlr-field mlr-field--full\">\n\t\t\t\t\t\t\t\t<label class=\"mlr-label\" for=\"mlr-desc-bien\">Related product or service <span class=\"mlr-req\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t<input class=\"mlr-input\" type=\"text\" id=\"mlr-desc-bien\" name=\"descripcion_bien\" required maxlength=\"500\" placeholder=\"Describe the product or service that is the subject of the complaint.\">\n\t\t\t\t\t\t\t\t<span class=\"mlr-error\" data-error-for=\"descripcion_bien\"><\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mlr-field\">\n\t\t\t\t\t\t\t\t\t<label class=\"mlr-label\" for=\"mlr-monto\">Claimed amount (S\/)<\/label>\n\t\t\t\t\t\t\t\t\t<input class=\"mlr-input\" type=\"text\" id=\"mlr-monto\" name=\"monto_reclamado\" maxlength=\"30\" placeholder=\"0.00\" inputmode=\"decimal\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mlr-field\">\n\t\t\t\t\t\t\t\t\t<label class=\"mlr-label\" for=\"mlr-num-pedido\">Order \/ receipt \/ invoice number<\/label>\n\t\t\t\t\t\t\t\t\t<input class=\"mlr-input\" type=\"text\" id=\"mlr-num-pedido\" name=\"numero_pedido\" maxlength=\"60\" placeholder=\"Ej. F001-00123\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mlr-field\">\n\t\t\t\t\t\t\t\t\t<label class=\"mlr-label\" for=\"mlr-fecha-transac\">Transaction date<\/label>\n\t\t\t\t\t\t\t\t\t<input class=\"mlr-input\" type=\"date\" id=\"mlr-fecha-transac\" name=\"fecha_transaccion\" max=\"2026-09-01\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/fieldset>\n\n\t\t\t\t\t<!-- ============ SECCI\u00d3N 3: RECLAMO ============ -->\n\t\t\t\t\t<fieldset class=\"mlr-section\">\n\t\t\t\t\t\t<legend class=\"mlr-section__title\">\n\t\t\t\t\t\t\t<span class=\"mlr-section__num\">3<\/span>\n\t\t\t\t\t\t\t3. Details of the claim\t\t\t\t\t\t<\/legend>\n\n\t\t\t\t\t\t<div class=\"mlr-grid\">\n\t\t\t\t\t\t\t<div class=\"mlr-field mlr-field--full\">\n\t\t\t\t\t\t\t\t<span class=\"mlr-label\">Request type <span class=\"mlr-req\">*<\/span><\/span>\n\t\t\t\t\t\t\t\t<div class=\"mlr-tipos\">\n\t\t\t\t\t\t\t\t\t<label class=\"mlr-tipo\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"tipo_reclamo\" value=\"Reclamo\" required>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlr-tipo__card\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"mlr-tipo__heading\">Complaint<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"mlr-tipo__desc\">Complaint: dissatisfaction related to products or services.<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<label class=\"mlr-tipo\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"tipo_reclamo\" value=\"Queja\" required>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlr-tipo__card\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"mlr-tipo__heading\">Complaint<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"mlr-tipo__desc\">Complaint: dissatisfaction or discontent regarding customer service.<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<span class=\"mlr-error\" data-error-for=\"tipo_reclamo\"><\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"mlr-field mlr-field--full\">\n\t\t\t\t\t\t\t\t<label class=\"mlr-label\" for=\"mlr-detalle\">Claim details <span class=\"mlr-req\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t<textarea class=\"mlr-input mlr-textarea\" id=\"mlr-detalle\" name=\"detalle\" rows=\"5\" required maxlength=\"3000\" placeholder=\"Describe in as much detail as possible the facts giving rise to your claim.\"><\/textarea>\n\t\t\t\t\t\t\t\t<span class=\"mlr-error\" data-error-for=\"detalle\"><\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"mlr-field mlr-field--full\">\n\t\t\t\t\t\t\t\t<label class=\"mlr-label\" for=\"mlr-pedido\">Consumer order <span class=\"mlr-req\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t<textarea class=\"mlr-input mlr-textarea\" id=\"mlr-pedido\" name=\"pedido\" rows=\"3\" required maxlength=\"2000\" placeholder=\"What specifically are you requesting from Boter\u00eda Negreiros?\"><\/textarea>\n\t\t\t\t\t\t\t\t<span class=\"mlr-error\" data-error-for=\"pedido\"><\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"mlr-field mlr-field--full mlr-declaracion\">\n\t\t\t\t\t\t\t\t<h3 class=\"mlr-declaracion__title\">Consumer Declaration<\/h3>\n\t\t\t\t\t\t\t\t<p class=\"mlr-declaracion__note translation-block\">By checking this box and submitting the form, your acceptance, date, and time are recorded and constitute your <strong>digital signature<\/strong> for this Complaint Form, in accordance with recognized practices for virtual complaint logs.<\/p>\n\t\t\t\t\t\t\t\t<label class=\"mlr-check\">\n\t\t\t\t\t\t\t\t\t<input type=\"checkbox\" name=\"consent\" id=\"mlr-consent\" required>\n\t\t\t\t\t\t\t\t\t<span class=\"mlr-check__box\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"mlr-check__text\">I declare under oath that the information provided is truthful and authorize the processing of my personal data by the company, in accordance with Personal Data Protection Law No. 29733, for the exclusive purpose of handling this claim. <span class=\"mlr-req\">*<\/span><\/span>\n\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<span class=\"mlr-error\" data-error-for=\"consent\"><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/fieldset>\n\n\t\t\t\t\t<div class=\"mlr-hp\" aria-hidden=\"true\">\n\t\t\t\t\t\t<label>No rellenes este campo\n\t\t\t\t\t\t\t<input type=\"text\" name=\"mlr_website\" tabindex=\"-1\" autocomplete=\"off\">\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"mlr-actions\">\n\t\t\t\t\t\t<button type=\"submit\" class=\"mlr-submit\">\n\t\t\t\t\t\t\t<span class=\"mlr-submit__label\">Submit a claim<\/span>\n\t\t\t\t\t\t\t<span class=\"mlr-submit__spinner\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<p class=\"mlr-actions__note translation-block\">The statutory response period is <strong>30 calendar days<\/strong>.<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"mlr-feedback\" role=\"status\" aria-live=\"polite\" hidden><\/div>\n\t\t\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-7606","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.boterianegreiros.com\/en\/wp-json\/wp\/v2\/pages\/7606","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.boterianegreiros.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.boterianegreiros.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.boterianegreiros.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.boterianegreiros.com\/en\/wp-json\/wp\/v2\/comments?post=7606"}],"version-history":[{"count":7,"href":"https:\/\/www.boterianegreiros.com\/en\/wp-json\/wp\/v2\/pages\/7606\/revisions"}],"predecessor-version":[{"id":7615,"href":"https:\/\/www.boterianegreiros.com\/en\/wp-json\/wp\/v2\/pages\/7606\/revisions\/7615"}],"wp:attachment":[{"href":"https:\/\/www.boterianegreiros.com\/en\/wp-json\/wp\/v2\/media?parent=7606"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}